Terms of Service
1. INTRODUCTION
Welcome to Croodoo Website
This website was established by Sonicpeak Technology Company Limited to provide customers with a reliable shopping address for health and beauty care products from reputable brands.
Croodoo currently distributes products to customers in Vietnam, USA, Germany and China. When you access our website, it means that you have agreed to all terms published on this.
Croodoo reserves the right to change, edit, add or remove any part of the Terms published on this website at any time. Changes are effective immediately upon posting on the website without prior notice. Your continued using Croodoo Website after changes to these Terms are updated means that you have accepted all of those changes.
Please visit the Croodoo Website regularly to update our latest information.
2. WEBSITE GUIDELINE
All customers can access and conduct transactions to buy the products on this website according to current trading laws of the host country.
Customers please check the products and quantity before checkout and make sure to provide accurate payment information for the transaction to proceed smoothly.
3. SAFE PAYMENT
Buyers can conduct transactions and pay online on Croodoo website using mastercard, visa card, paypal, wechat pay or momo e-wallet.
4. PAYMENT INSTRUCTIONS
Crodoo website accepts payment methods via paypal, mastercard, visa card, momo e-wallet and wechat pay. To pay for your order, please follow these steps:
Step 1: After selecting the desired product and quantity, please access the shopping cart to review and click Checkout.
Step 2: Please choose the appropriate payment method, fill in the delivery information, select the shipping method and complete the confirmation steps (for payment methods via paypal, wechat pay and momo e-wallet)
Step 3: After filling all the payment information, delivery address and confirmation, please click Pay Now and wait for the system to process the order.
Step 4: Croodoo will notify you of the order status and will prepare the products for delivery to you after the order has been successfully recorded.
5. TRADING OBLIGATIONS
The customer is obliged to provide accurate order information, payment information and pay the full value of the order before delivery. When there is a problem related to the order, the customer must provide the information requested by Croodoo for timely resolution. Croodoo has the right to refuse customer's request if the information provided by the customer is incomplete or inaccurate.
Croodoo is obliged to provide the customer with accurate product information, correct product type and quantity according to the order, answer questions and support customer throughout the transaction process.
Shipping
Do you ship oversea?
We ship our products to some nations including: America, German, Vietnam and China.
How long will I receive my purchase?
It bases on the country you live. Normally the longest time for your order to arrive is 15 business days.
How can I know whether my purchase is on its way?
What shipping carriers do you use?
How can I change or cancel my order?
If you would like to change or cancel your order before shipment, please email us at kerukeji@163.com
Once the order is shipped, it cannot be changed or cancelled.
Product
Can I return my product?
Much as we are confident about our products' quality, we know that they cannot be of everyone's interest. So if you do need to return your order, we are happy to help. Just email us and we will take care of the rest for you.
The product I want is out of stock, can I still order it?
Yes! Our products are always ready to restock for you.
Please let us know through the chat box or contact us at kerukeji@163.com (or through our contact form) and we will help you place your order.
What can I do if my product doesn't work or appears problems?
Other
What payment methods do you accept?
We currently accept the following payments:
• Visa
• Mastercard
• PayPal
• Wechat Pay
• Momo Pay
I don't see my question here, what do I do?
Don't worry, we will be happy to assist you with any other questions you may have.
Please email kerukeji@163.com or fill out the contact form on our "Contact Us" page to get in touch.