FAQs
Shipping
Do you ship oversea?
We ship our products to some nations including: America, German, Vietnam and China.
How long will I receive my purchase?
It bases on the country you live. Normally the longest time for your order to arrive is 15 business days.
How can I know whether my purchase is on its way?
What shipping carriers do you use?
How can I change or cancel my order?
If you would like to change or cancel your order before shipment, please email us at kerukeji@163.com
Once the order is shipped, it cannot be changed or cancelled.
Product
Can I return my product?
Much as we are confident about our products' quality, we know that they cannot be of everyone's interest. So if you do need to return your order, we are happy to help. Just email us and we will take care of the rest for you.
The product I want is out of stock, can I still order it?
Yes! Our products are always ready to restock for you.
Please let us know through the chat box or contact us at kerukeji@163.com (or through our contact form) and we will help you place your order.
What can I do if my product doesn't work or appears problems?
Other
What payment methods do you accept?
We currently accept the following payments:
• Visa
• Mastercard
• PayPal
• Wechat Pay
• Momo Pay
I don't see my question here, what do I do?
Don't worry, we will be happy to assist you with any other questions you may have.
Please email kerukeji@163.com or fill out the contact form on our "Contact Us" page to get in touch.